Frequently Asked Questions
Everything you need to know about our premium Merino wool footwear.
What makes Merino wool shoes different from traditional sneakers?
Our shoes are crafted from high-quality Merino wool, which is naturally moisture-wicking, odor-resistant, and temperature-regulating. Unlike synthetic materials, they provide a breathable fit that stays cool in the summer and warm in the winter.
Are Merino Shoes machine washable?
Yes! You can wash them on a gentle cycle using cold water and a wool-safe detergent. We recommend removing the insoles and laces first, and always air dry them—never put them in the dryer.
Do I need to wear socks with my Merino Shoes?
While you can certainly wear socks, our shoes are designed with a soft, itch-free interior that feels great against bare skin. The wool naturally manages moisture and odors, making them perfect for sockless wear.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your pair sooner.
What is your return and exchange policy?
We offer a 30-day 'Walk on Clouds' trial. If you aren't completely satisfied with your shoes, you can return or exchange them within 30 days of purchase, even if you've worn them outside.
How do I find the right size?
Merino Shoes generally fit true to size. If you are between sizes, we recommend sizing up for a more relaxed fit. You can also refer to our detailed size guide on each product page for exact measurements.